Customer Support

FAQ

It lasts 90 days after activation. The expiry date will be extended upon recharge.

It is up to 450 days more upon recharge.
Mobile U

Recharge Rates	HK$10-$29	HK$30-$99	HK$100-$299	HK$300-$499	≥HK$500
Validity Extension	30 days	90 days	180 days	360 day	540 day

Subject
[China SIM] How to get my China and Hong Kong number ?
[China SIM] What happens if you run out of data ?
[Korea SIM] How is other service rate?
[Korea SIM] Can I use Olleh WiFi?
[Korea SIM] How does this recharge work?
[Korea SIM] I still cannot connect network after activation and APN setting.
[Korea SIM] How much value is inside this EG SIM card?
[Korea SIM] I cannot connect to network even I completed self-activation before I head to Korea. What went wrong and what should I check?
[Korea SIM] What is the activation process?
[Korea SIM] Is self-activation required?
[China SIM] How do I check my credit balance?
[China SIM] How do I contact customer service hotline?
[China SIM] What is call and SMS charge?
[China SIM] How can we recharge or top-up?
[China SIM] SIM card is not workinig. What should I do now?
[China SIM] How long does this card last? Is it possible to extend validity upon recharge?
[China SIM] What is Mobile Service License Fee and how does it work?
[China SIM] 2 mobile numbers are given. Which number is used in each countries?
[China SIM] What should I do if I want to use data?
[China SIM] Is activation required?

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