Customer Support

FAQ

How does this recharge work?

You will recharge the credit to voice credit first. Then you have to transfer certain credit to buy data as below. You can only transfer credit to Data when data has $0 inside. Get credit under voice first and buy data pack once used all data.

Subject
[China SIM] How to get my China and Hong Kong number ?
[China SIM] What happens if you run out of data ?
[Korea SIM] How is other service rate?
[Korea SIM] Can I use Olleh WiFi?
[Korea SIM] How does this recharge work?
[Korea SIM] I still cannot connect network after activation and APN setting.
[Korea SIM] How much value is inside this EG SIM card?
[Korea SIM] I cannot connect to network even I completed self-activation before I head to Korea. What went wrong and what should I check?
[Korea SIM] What is the activation process?
[Korea SIM] Is self-activation required?
[China SIM] How do I check my credit balance?
[China SIM] How do I contact customer service hotline?
[China SIM] What is call and SMS charge?
[China SIM] How can we recharge or top-up?
[China SIM] SIM card is not workinig. What should I do now?
[China SIM] How long does this card last? Is it possible to extend validity upon recharge?
[China SIM] What is Mobile Service License Fee and how does it work?
[China SIM] 2 mobile numbers are given. Which number is used in each countries?
[China SIM] What should I do if I want to use data?
[China SIM] Is activation required?

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